Service terms
Ordering, delivery, installation and warranty terms for Rongcai 3D printing filament extrusion lines and automatic winding machines. The terms below are the ones confirmed for our equipment and they apply from the moment an order is placed.
Ordering & Delivery
Orders are accepted from a minimum order quantity of one unit. Delivery is completed within 65 working days from the date the deposit is received, so the lead time starts on receipt of the deposit and runs against the configuration confirmed in the quotation.
Installation & Commissioning
Engineers are available to install and commission the line door to door and overseas. For overseas installation and commissioning the cost is for the buyer’s account, covering the visa charge, food and accommodation, round-trip air tickets, and an engineer salary of USD 120 per person per day.
Warranty Coverage
The whole machine carries a one-year factory warranty. Consumables and purchased finished parts are excluded from it. During the warranty period, if the buyer damages the equipment through human factors, the seller is no longer responsible for the free warranty of that equipment.
Warranty Exclusions
The quality problems caused by the reasons below are not within the scope of the seller’s quality assurance responsibility.
Service & Technical Support
After-sales questions go to the Rongcai service team, which also answers technical questions on running, adjusting and maintaining the line. Spare parts supply and remote technical support continue after delivery.
After-sales contact
Share the material, filament diameter, target output and spool specification. Rongcai reviews the configuration and prepares a quotation.
